Managing Your Bookings

How to view, track, and cancel your restaurant bookings.

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Managing Your Bookings

The My Bookings section lets you track all your reservations in one place.


Accessing My Bookings

  1. Log in and click "My Bookings" in the sidebar.
  2. Your bookings are organised into: Ongoing, Upcoming, and Past/Cancelled tabs.

Booking Information

Each booking card shows:

  • Restaurant name, date, time, guests, duration
  • Assigned table or area
  • Booking status
  • Financial details (minimum spend, deposit status, service fee)
  • Payment links (if applicable)

Filtering

  • Switch between Ongoing, Upcoming, and Past/Cancelled tabs.
  • Use the date filter to find bookings on a specific date.
  • Click "Load More" for additional bookings.

Cancelling a Booking

  1. Find your booking in the Upcoming tab.
  2. Note the cancellation deadline.
  3. Click "Cancel Booking" and confirm.
  4. Refundable deposits are returned to your original payment method.

Booking Statuses

  • Confirmed -- table is reserved
  • Pending -- not yet confirmed
  • In Progress -- currently at the restaurant
  • Cancelled -- booking has been cancelled
  • No Show -- did not attend
  • Completed -- booking completed successfully

Tips

  • Check bookings the day before.
  • Arrive on time.
  • Save the restaurant's phone number.

Need more help?

Contact us at info@orionsplan.com or visit the Restaurant Help Centre if you manage a venue.