Booking Management Feature Overview

End‑to‑end booking lifecycle, communication, deposits, pre‑orders, modifications, cancellations, search and reporting.

Key Features

• Multiple booking methods (manual, online, floor plan, walk‑ins)
• Status tracking (Booked → Arrived → Seated → Completed → Cancelled/No Show)
• Automatic table assignment & combinations
• Guest communication (emails, reminders, deposit & pre‑order links)
• Deposits, refunds, and payment history
• Search, filters, and reports

Workflows

1. Standard: Create → Confirm → Pre‑Service → Arrival → Service → Completion.
2. Online: Guest selects slot → (deposit if required) → confirmation → pre‑order.
3. Walk‑In: Quick entry → immediate seating.

Last updated: 2025-11-12