Frequently Asked Questions

Orion's Plan is a comprehensive restaurant booking and management platform that helps restaurants manage reservations, menus, pre-orders, floor plans, deposits, private dining enquiries, and guest communications in one system.

Visit the registration page and choose "Restaurant". Fill in your restaurant details, create your account, and you can start setting up your venue immediately.

You'll need your restaurant name, address, contact details, opening hours, and optionally your menu and floor plan layout.

Basic setup takes minutes. A complete setup with floor plan, menus, and all features typically takes under an hour.

Go to Bookings, click New Booking, select date/time/party size, enter guest details, and confirm. You can also create bookings from the floor plan view.

When a booking is created, the system automatically assigns the best available table based on party size, area preferences, and existing reservations.

Yes. Enable online bookings in your settings and guests can reserve through your restaurant's public profile page on Orion's Plan.

Bookings can be Booked, Confirmed, Seated, Completed, Cancelled, or No-Show. Statuses update automatically based on actions taken.

Go to Menu Manager, create menu items with prices and allergens, organise them into categories, then build complete menus from your items.

Standard menus and multi-course event menus. Multi-course menus support course-by-course guest selection for events.

Assign a menu to a booking. Guests receive a link to select their dishes before a deadline. You can view, edit, and print pre-orders for service.

Go to Settings > Floor Plan. Create areas, add tables with shapes and capacities, arrange them visually, and save your layout.

Yes. Create separate areas (e.g., Main Dining, Terrace, Private Room) each with their own tables and layout.

Green = available, Blue = booked, Orange = seated, Red = blocked. Colors update in real-time.

Connect your Stripe account in Settings > Billing. Once connected, you can collect deposits and process payments.

When creating a booking, enable the deposit option and set the amount. Guests pay via a secure Stripe payment link.

Refunds can be processed from the booking details. You can issue full or partial refunds, which are processed back through Stripe.

Find a restaurant, select your date and party size, choose an available time slot, enter your details, and confirm your reservation.

You can book as a guest, but creating an account lets you manage bookings, view history, and save preferences.

Some restaurants require deposits for certain bookings. This will be clearly shown during the booking process.

Pre-ordering lets you choose your dishes from the menu before your visit, so the kitchen can prepare in advance.

After booking, you'll receive a link to select your dishes. Browse the menu, make your choices, and submit before the deadline.

Yes, you can modify your selections until the pre-order deadline set by the restaurant.

Log in to your account and go to My Bookings to see all upcoming and past reservations.

Go to My Bookings, select the booking, and click Cancel. Check the restaurant's cancellation policy regarding any deposits.

You'll receive a secure payment link via email. Click it to pay using your card through Stripe.

This depends on the restaurant's cancellation and refund policy, which is shown during booking.